Gain real-time insights from customer conversations

Use automated listening and advanced language AI to analyze customer interactions, uncovering topics, intents, emotions, and reasons behind their calls. Extract insights with natural language queries to transform your contact center into an insights hub.

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Uncover root causes to find call deflection opportunities

Identify the underlying issues behind customer contacts, such as rescheduling problems caused by a broken online link. Address these root causes with self-service options, IVR systems, or  digital channels to reduce the need for direct support calls.

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Enhance  Productivity and Optimize Call Center Management

Use customer insights to address team issues, replicate top  agent practices, and streamline processes. Identify automation opportunities, monitor quality adherence, and focus on personalized agent coaching to improve productivity.

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You are just one step away from understanding the content of your customer conversations to identify opportunities for enhancing productivity, self-service, call deflection, and contact center operations.

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Achieve productivity gains and savings

>80%

Call Reduction

Cut direct support calls by over 80%.

>50%

Savings

Achieve over 50% savings on agent labor costs.

>70%

Faster Resolutions

Enhance customer satisfaction with over 70% faster resolutions.

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User-Friendly Dashboard

Retrieve insights through intuitive natural language queries with an easy-to-use, customizable dashboard.

Secure and Scalable

Analyze over 100,000 voice or chat interactions per day while meeting enterprise security requirements.

Enterprise-Grade
Plug-and-Play Solution
Live in a Week

Enterprise-grade plug-and-play solution live in a week

Why are we seeing so many rescheduling calls today?

80% of these calls are due to issues with the online rescheduling tool link.

Agents are reporting that payment system failure is driving up call volumes. What does the data show?

The data reveals only a 2% increase in calls related to payment system failures.

What’s the top use case for call deflection via self-service?

Recent data shows that 8% of calls are due to customers not understanding the corporate policy. Implementing a self-service option where customers can query the policy via natural language could potentially reduce call volumes by 8%.

Cost-Effective Rapid Deployment

Up and running within a week for immediate use.

Multilingual Analysis

Analyze calls and transcripts in multiple languages.

Ready to take your understanding of customer conversations to the next level?

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Thank you!

We have received your request and will get back to you shortly.

Oops! Something went wrong while submitting the form.

Gain real-time insights from customer conversations

Uncover root causes to find call deflection opportunities

Enhance Productivity and Optimize Call Center Management

Start a Free Trial

Achieve productivity gains and savings

Start a Free Trial

Enterprise-Grade Plug-and-Play SolutionLive in a Week

Enterprise-grade plug-and-play solution live in a week

Ready to take your understanding of customer conversations to the next level?

Start a Free Trial

Enhance  Productivity and Optimize Call Center Management

Enterprise-Grade
Plug-and-Play Solution
Live in a Week