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Gain real-time insights from customer conversations

Use automated listening and advanced language AI to analyze customer interactions, uncovering topics, intents, emotions, and reasons behind their calls. Extract insights with natural language queries to transform your contact center into an insights hub.
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Uncover root causes to find call deflection opportunities

Identify the underlying issues behind customer contacts, such as rescheduling problems caused by a broken online link. Address these root causes with self-service options, IVR systems, or 
digital channels to reduce the need for direct support calls.
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Enhance 
Productivity and Optimize Call Center Management

Use customer insights to address team issues, replicate top 
agent practices, and streamline processes. Identify automation opportunities, monitor quality adherence, and focus on personalized agent coaching to improve productivity.
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You are just one step away from understanding the content of your customer conversations to identify opportunities for enhancing productivity, self-service, call deflection, and contact center operations.
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Professional Training
Program Development
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Public Safety
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Railroad Manufacture
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Recreational Facilities/Services
Religious Institutions
Renewables/Environment
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Restaurants
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Semiconductors
Shipbuilding
Sporting Goods
Sports
Staffing/Recruiting
Supermarkets
Telecommunications
Textiles
Think Tanks
Tobacco
Translation/Localization
Transportation
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Achieve productivity gains and savings

>80%
Call Reduction
Cut direct support calls by
over 80%.
>50%
Savings
Achieve over 50% savings on agent labor costs.
>70%
Faster Resolutions
Enhance customer satisfaction with over 70% faster resolutions.
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Start a Free Trial

You are just one step away from understanding the content of your customer conversations to identify opportunities for enhancing productivity, self-service, call deflection, and contact center operations.
Company Size*
Other Industry
Outsourcing/Offshoring
Package/Freight Delivery
Packaging/Containers
Paper/Forest Products
Performing Arts
Pharmaceuticals
Philanthropy
Photography
Plastics
Political Organization
Primary/Secondary Education
Printing
Professional Training
Program Development
Public Relations/PR
Public Safety
Publishing Industry
Railroad Manufacture
Ranching
Real Estate/Mortgage
Recreational Facilities/Services
Religious Institutions
Renewables/Environment
Research Industry
Restaurants
Retail Industry
Security/Investigations
Semiconductors
Shipbuilding
Sporting Goods
Sports
Staffing/Recruiting
Supermarkets
Telecommunications
Textiles
Think Tanks
Tobacco
Translation/Localization
Transportation
Utilities
Venture Capital/VC
Veterinary
Warehousing
Wholesale
Wine/Spirits
Wireless
Writing/Editing
Thank you!
We have received your request and will get back to you shortly.
Oops! Something went wrong while submitting the form.
User-Friendly Dashboard
Retrieve insights through intuitive natural language queries with an easy-to-use, customizable dashboard.
Secure and Scalable
Analyze over 100,000 voice or chat interactions per day while meeting enterprise security requirements.

Enterprise-Grade
Plug-and-Play Solution
Live in a Week

Enterprise-grade plug-and-play solution live in a week

Why are we seeing so many rescheduling calls today?
80% of these calls are due to issues with the online rescheduling tool link.
Agents are reporting that payment system failure is driving up call volumes. What does the data show?
The data reveals only a 2% increase in calls related to payment system failures.
What’s the top use case for call deflection via self-service?
Recent data shows that 8% of calls are due to customers not understanding the corporate policy. Implementing a self-service option where customers can query the policy via natural language could potentially reduce call volumes by 8%.
Cost-Effective Rapid Deployment
Up and running within a week for immediate use.
Multilingual Analysis
Analyze calls and transcripts in multiple languages.

Ready to take your understanding of customer conversations to the next level?

Start a Free Trial

Start a Free Trial

You are just one step away from understanding the content of your customer conversations to identify opportunities for enhancing productivity, self-service, call deflection, and contact center operations.
Company Size*
Other Industry
Outsourcing/Offshoring
Package/Freight Delivery
Packaging/Containers
Paper/Forest Products
Performing Arts
Pharmaceuticals
Philanthropy
Photography
Plastics
Political Organization
Primary/Secondary Education
Printing
Professional Training
Program Development
Public Relations/PR
Public Safety
Publishing Industry
Railroad Manufacture
Ranching
Real Estate/Mortgage
Recreational Facilities/Services
Religious Institutions
Renewables/Environment
Research Industry
Restaurants
Retail Industry
Security/Investigations
Semiconductors
Shipbuilding
Sporting Goods
Sports
Staffing/Recruiting
Supermarkets
Telecommunications
Textiles
Think Tanks
Tobacco
Translation/Localization
Transportation
Utilities
Venture Capital/VC
Veterinary
Warehousing
Wholesale
Wine/Spirits
Wireless
Writing/Editing
Thank you!
We have received your request and will get back to you shortly.
Oops! Something went wrong while submitting the form.