ELSA

Experience Language Services & Applications

Generative AI language building blocks for next-gen experiences

Accelerate AI-powered innovation with services like conversational insights, content intelligence, on-demand answers, conversation summaries, sentiment analysis, and more. Gain insight and intelligence into the conversations you have with customers and the content that powers your experiences.

Request access

Request Access

You are just one step away from accelerating AI-powered innovation

Thank you!

We have received your request and will get back to you shortly.

Back to the site

Oops! Something went wrong while submitting the form.

Responsible AI

Make quality standard. Offer predictability, and reliability with built-in learning and testing capabilities.

Managed AI

Accelerate time to value of AI-powered applications using optimized production-ready GenAI services.

Configurable AI

Maintain flexibility and choice from deployment to configuration to minimize cost while maximizing the ROI of AI adoption.

Reduce cost of AI-powered experiences by over 60%

Months

Speed up time to value from months to days

Plug-and-Play

Supercharge natural language understanding with generative AI

Enrich applications with Language AI, simplify implementation, and stay ahead with production-ready APIs and UX kits. The essential use cases from enhanced search experiences to nuanced sentiment analysis and more available to your product and development teams for crafting new solutions or evolving existing web, mobile, or voice applications. Own your experiences!

Knowledge Discovery

Illuminar: Knowledge Discovery

Uncover knowledge with on-demand answers.

Content Intelligence

Understand your content thoroughly for informed decision making.

Topic Classification

Automatically categorize text into topics.

PII Redaction

Anonymity: PII Redaction

Automatically mask or remove personally identifiable information.

Entity Relationships

Concept Map: Entity Relationships

Represent the connections and relationships between identified entities.

Sentiment Detection

Gauge the overall sentiment and identify expressed emotions.

Conversation Insights

Analyze and extract valuable insights from conversational data.

Suggested Responses

Drafte: Suggested Responses

Generate draft responses tailored to the content and user intent.

Content Summarization

Generate concise summaries that capture the essence of any content form.

Entity Recognition

Identify and extract key entities like people, organizations, locations, and more.

Knowledge Discovery

Illuminar: Knowledge Discovery

Uncover knowledge with on-demand answers.

Content Intelligence

Understand your content thoroughly for informed decision making.

Topic Classification

Automatically categorize text into topics.

PII Redaction

Anonymity: PII Redaction

Automatically mask or remove personally identifiable information.

Entity Relationships

Concept Map: Entity Relationships

Represent the connections and relationships between identified entities.

Sentiment Detection

Gauge the overall sentiment and identify expressed emotions.

Conversation Insights

Analyze and extract valuable insights from conversational data.

Suggested Responses

Drafte: Suggested Responses

Generate draft responses tailored to the content and user intent.

Content Summarization

Synopsis: Content Summarization

Generate concise summaries that capture the essence of any content form.

Entity Recognition

Identify and extract key entities like people, organizations, locations, and more.

Uncover knowledge with on-demand answers

Empower self-service for customers and boost employee productivity with instant validated responses, reinforced learning, and actionable insights.

Start with Illuminar

Illuminar

Understand customer emotions & sentiment

Enhance customer satisfaction, boost loyalty, optimize marketing campaigns and product development by maintaining a pulse on customer sentiment and empathizing with their emotions either in real-time during a live conversation or when analyzing feedback and reviews.

Start with Sentiment

Sentiment

Summarize

Capture the essence of conversations and documents

Build rapport and boost agent productivity in customer service by offering context of prior engagements through summaries of conversational transcripts. Turn complex jargon into digestible insights for better comprehension. Distill key points from communications of any form for clearer follow-up, action items, and learning.

Start with Summarize

Illuminar

Sentiment

Summarize

Request Access

You are just one step away from accelerating AI-powered innovation

Thank you!

We have received your request and will get back to you shortly.

Back to the site

Oops! Something went wrong while submitting the form.

Scalable and Flexible

Elastically scalable enterprise AI experiences in days

You can use ELSA to not only launch enterprise-grade AI-powered experiences but to enhance your customer and employee experience while achieving higher productivity, and operational efficiency. Get expert guidance from our experience innovation consultants so that you can see value with ELSA faster.

Request free consultation

Smiling woman wearing headphones using a tablet while seated next to airplane windows with purple seats around her.

A business meeting with a mature woman standing and speaking to four seated colleagues around a conference table with a laptop, documents, glasses of water, and a screen showing a project timeline in the background.

Smiling woman with long dark hair wearing turquoise headphones and a blue polka dot shirt, sitting at a desk and interacting with a laptop during a video call in a modern office.

Smiling woman wearing headphones and holding a tablet, seated by the window inside an airplane cabin with purple seats.

A national airline carrier, increased self-service resolution, reduced call volume, improved customer satisfaction, and cost savings by implementing AI-powered knowledge discovery on their support page.

Services used

For an event, a leading software company increased participant engagement, improved knowledge retention, and fostered positive feedback by making session summaries and key takeaways.

Services used

Summarize

A Global 2000 organization was able to obtain a deeper understanding of customer conversations by implementing a scalable and cost-effective solution that provides contact center analytics in close to real-time through reports.

Services used

Summarize

Services used

For an event, a leading software company increased participant engagement, improved knowledge retention, and fostered positive feedback by making session summaries and key takeaways.

Services used

Summarize

Services used

Summarize

Request Free Consultation

You are just one step away from accelerating AI-powered innovation

Thank you!

We have received your request and will get back to you shortly.

Back to the site

Oops! Something went wrong while submitting the form.

Designed for administrative simplicity

Complete control over your GenAI experience

Manage roles and permissions, ensure data privacy, and continuously improve with reinforced learning. Gain in-depth analytics and user engagement insights to supercharge your strategy.

Two white rectangular buttons each with an emoji face and a label: the top button has a yellow smiling face with the label 'Happy' and a blue plus sign, the bottom button has an orange neutral face with the label 'Neutral' and a red minus sign.

Flexible language model choice

Be model-agnostic for flexibility or opt for an experience-focused approach tailored to your unique needs.

Two emotion status cards on a gradient background: one card has a yellow happy face emoji with the word 'Happy' and a blue plus sign button; the other card has an orange neutral face emoji with the word 'Neutral' and a red minus sign button.

Granular control & insights

Gain granular control over experience management. Safeguard data, manage access, and track performance seamlessly.

Interface with two buttons labeled Summarization (highlighted) and Translation, surrounded by colorful logos including OpenAI and Meta.

Focus on business value

Let ELSA handle implementation complexities while your teams focus on achieving goals.

Two horizontal buttons on a light gradient background: the top button shows a smiling face emoji with the label 'Happy' and a blue plus sign, the bottom button shows a neutral face emoji with the label 'Neutral' and a red minus sign.

Actionable insights

Understand user engagement and content impact to optimize experiences by going deeper than surface-level stats.

For developers

Fast-track to launch with powerful APIs

Achieve business objectives through ELSA's GenAI-powered NLU services. Simplify complex frameworks and models with easy-to-use APIs, allowing developers to focus on business impact, not implementation.

Experience ELSA Playground

Explore ELSA's playground for a hands-on journey into its capabilities.

Experience Now

Integrate ELSA APIs

Integrate our easy-to-use APIs and craft innovative experiences within hours.

Get APIs

Request Access

You are just one step away from accelerating AI-powered innovation

Thank you!

We have received your request and will get back to you shortly.

Back to the site

Oops! Something went wrong while submitting the form.

For Business Users

Simple and customizable low-code and no-code solutions

Create GenAI-powered NLU experiences without relying on developers. Use pre-built UX kits for your contact center, agent empowerment, website, intranet, app, and more.

Two rectangular cards with rounded corners on a light gradient background. The top card displays a yellow smiling face emoji with the word 'Happy' in bold orange text and a white circular button with a blue plus sign. The bottom card shows an orange neutral face emoji with 'Neutral' in bold orange text and a white circular button with a red minus sign.

Illuminar UX kit

Embed knowledge discovery directly into your contact center, website, app, or social media platform. Boost productivity for internal teams and improve customer journey.

Two rectangular buttons side by side on a pale background; the left button is purple with white text reading 'Paragraph,' the right button is white with dark text reading 'Key Sentences,' followed by a small white circle button with a purple plus sign.

Summarize UX kit

Simplify complex information across platforms like contact center conversations, reports, knowledge bases, and intranets. Enhance agent effectiveness and user experience.

Two emoji buttons representing emotions: a happy face with the label 'Happy' and a plus sign, and a neutral face with the label 'Neutral' and a minus sign, on a light gradient background.

Sentiment analysis UX kit

Integrate real-time sentiment analysis into your agent dashboard, feedback platforms, and social media channels. Improve brand perception and drive positive customer interactions.

Applications Gallery

Endless possibilities with ELSA

Infographic showing the most popular hashtags with colored bars: #FASHION in green, #BEAUTY in blue, #STYLE in pink, and #OOTD in orange. Below is a sentiment score circle displaying 35% net sentiment with green, red, and gray segments. Underneath, sentiment breakdown is 3% Neutral with an orange neutral face, 65% Positive with a green smiling face, and 32% Negative with a red sad face.

Proactively identify and manage brand perception on social media

Monitor social media using ELSA services for trends and customer feedback, including positive and negative aspects. Enhance successes and address negatives promptly to protect brand reputation.

Mobile interface of Illuminar search feature showing results for the term 'Baggage' with tabs for Search Results and Browse by Tags. The Search Results tab is active and suggests alternative questions like 'How many bags can you...', 'Do they charge baggag...', and 'How much does it cost t...'. It indicates 10 search results relevant to the question 'Customer Service FAQ, What’s my baggage allowance?' with options to like or bookmark.

Screenshot of a search interface titled Illuminar showing search results for 'Baggage' with tabs for Results and Bookmarks; a highlighted note states that if bags exceed the fare allowance, checked baggage charges will apply and advises to refer to the table above for applicable charges.

Enhance knowledge discovery experience by reimagining site search

Upgrade search with ELSA services for accurate and concise answers even for vague queries. Understand user intent beyond keywords, offer auto-complete, "did you mean" suggestions, and ask proactive follow-ups.

Mobile screen titled 'Session Snapshot' with a countdown 'Coming up in 10s' and key takeaways: agent experience is poor with only 20% customers finding agents friendly, generative AI can assist agents by improving customer interaction quality, and careful implementation is needed to avoid bot inaccuracies and loss of human touch. A colorful circular graphic with purple and blue waveform lines is at the bottom.

Digital interface split into two sections: left shows a ‘SESSION SNAPSHOT’ with a countdown starting at 10 seconds and a list of key takeaways with green check marks, right has a ‘SNAP THOUGHT’ highlighting a quote about personalization in customer service emphasizing using customer info and context for proactive support, accompanied by an abstract colorful wave and circle graphic.

Elevate your event experience, maximize attendee value, and drive ROI

Extract real-time insights from speakers and discussions using ELSA services to provide live insights, key takeaways, summaries, discussion topics, and trends.

Knowledge base interface showing a list of documents with columns for document title, source, and type, including entries on generative AI such as 'An Introduction to Generative AI' from a webpage as an article, and 'Generative AI: Overview and Applications' as a PDF article highlighted. On the right, details for the selected document show Document Type: Article, Folder: Generative AI, and a synopsis describing the article's discussion on the transformative potential of generative AI in business sectors like insurance, banking, and airlines. Below are tag names and pagination showing results 1-10 of 345.

Mobile screen showing a knowledge base table with columns for Document Title, Source, and Type, listing entries about generative AI including articles and FAQs from webpage, PDF, and Docx sources; below are filters for Document Type set to Article and Folder set to GenerativeAI, and a synopsis about generative AI's potential in business contexts.

Maximize content value with effortless management

Utilize ELSA services for streamlined content organization with tags, folders, and metadata, enabling easy navigation and updates. Ensure compliance and security through precise user permissions, roles, access, and activity tracking.

Have a single continuous conversation with customers across channels

Enhance agent experience using ELSA services by empowering agents with complete customer context across channels and surfacing relevant information and sentiment at the right time for personalized and empathetic conversations.

Ready to get started?

Let's start a conversation

You are just one step away from accelerating AI innovation for CX excellence

Thank you!

We have received your request and will get back to you shortly.

Oops! Something went wrong while submitting the form.

Let's start a conversation

Generative AI language building blocks for next-gen experiences

Request Access

Supercharge natural language understanding with generative AI

Uncover knowledge with on-demand answers

Understand customer emotions & sentiment

Capture the essence of conversations and documents

Request Access

Elastically scalable enterprise AI experiences in days

Request Free Consultation

Complete control over your GenAI experience

Fast-track to launch with powerful APIs

Request Access

Simple and customizable low-code and no-code solutions

Endless possibilities with ELSA

Ready to get started?

Let's start a conversation

Simple and customizable low-code and no-code solutions