ELSA
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Experience Language Services & Applications
Experience Language Services & Applications
Generative AI language building blocks for next-gen experiences
Accelerate AI-powered innovation with services like conversational insights, content intelligence, on-demand answers, conversation summaries, sentiment analysis, and more. Gain insight and intelligence into the conversations you have with customers and the content that powers your experiences.
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Responsible AI
Make quality standard. Offer predictability, and reliability with built-in learning and testing capabilities.
Managed AI
Accelerate time to value of AI-powered applications using optimized production-ready GenAI services.
Configurable AI
Maintain flexibility and choice from deployment to configuration to minimize cost while maximizing the ROI of AI adoption.
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Reduce cost of AI-powered experiences by over 60%
Months
Speed up time to value from months to days
Plug-and-Play
Supercharge natural language understanding with generative AI
Enrich applications with Language AI, simplify implementation, and stay ahead with production-ready APIs and UX kits. The essential use cases from enhanced search experiences to nuanced sentiment analysis and more available to your product and development teams for crafting new solutions or evolving existing web, mobile, or voice applications. Own your experiences!
Knowledge Discovery
Illuminar: Knowledge Discovery
Uncover knowledge with on-demand answers.
Content Intelligence
Content Intelligence
Understand your content thoroughly for informed decision making.
Topic Classification
Topic Classification
Automatically categorize text into topics.
PII Redaction
Anonymity: PII Redaction
Automatically mask or remove personally identifiable information.
Entity Relationships
Concept Map: Entity Relationships
Represent the connections and relationships between identified entities.
Sentiment Detection
Sentiment Detection
Gauge the overall sentiment and identify expressed emotions.
Conversation Insights
Conversation Insights
Analyze and extract valuable insights from conversational data.
Suggested Responses
Drafte: Suggested Responses
Generate draft responses tailored to the content and user intent.
Content Summarization
Content Summarization
Generate concise summaries that capture the essence of any content form.
Entity Recognition
Entity Recognition
Identify and extract key entities like people, organizations, locations, and more.
Knowledge Discovery
Illuminar: Knowledge Discovery
Uncover knowledge with on-demand answers.
Content Intelligence
Content Intelligence
Understand your content thoroughly for informed decision making.
Topic Classification
Topic Classification
Automatically categorize text into topics.
PII Redaction
Anonymity: PII Redaction
Automatically mask or remove personally identifiable information.
Entity Relationships
Concept Map: Entity Relationships
Represent the connections and relationships between identified entities.
Sentiment Detection
Sentiment Detection
Gauge the overall sentiment and identify expressed emotions.
Conversation Insights
Conversation Insights
Analyze and extract valuable insights from conversational data.
Suggested Responses
Drafte: Suggested Responses
Generate draft responses tailored to the content and user intent.
Content Summarization
Synopsis: Content Summarization
Generate concise summaries that capture the essence of any content form.
Entity Recognition
Entity Recognition
Identify and extract key entities like people, organizations, locations, and more.
Uncover knowledge with on-demand answers
Empower self-service for customers and boost employee productivity with instant validated responses, reinforced learning, and actionable insights.
Illuminar
Understand customer emotions & sentiment
Enhance customer satisfaction, boost loyalty, optimize marketing campaigns and product development by maintaining a pulse on customer sentiment and empathizing with their emotions either in real-time during a live conversation or when analyzing feedback and reviews.
Sentiment
Summarize
Capture the essence of conversations and documents
Build rapport and boost agent productivity in customer service by offering context of prior engagements through summaries of conversational transcripts. Turn complex jargon into digestible insights for better comprehension. Distill key points from communications of any form for clearer follow-up, action items, and learning.
Illuminar
Sentiment
Summarize
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Scalable and Flexible
Elastically scalable enterprise AI experiences in days
You can use ELSA to not only launch enterprise-grade AI-powered experiences but to enhance your customer and employee experience while achieving higher productivity, and operational efficiency. Get expert guidance from our experience innovation consultants so that you can see value with ELSA faster.
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Designed for administrative simplicity
Complete control over your GenAI experience
Manage roles and permissions, ensure data privacy, and continuously improve with reinforced learning. Gain in-depth analytics and user engagement insights to supercharge your strategy.
Flexible language model choice
Be model-agnostic for flexibility or opt for an experience-focused approach tailored to your unique needs.
Granular control & insights
Gain granular control over experience management. Safeguard data, manage access, and track performance seamlessly.
Focus on business value
Let ELSA handle implementation complexities while your teams focus on achieving goals.
Actionable insights
Understand user engagement and content impact to optimize experiences by going deeper than surface-level stats.
For developers
Fast-track to launch with powerful APIs
Achieve business objectives through ELSA's GenAI-powered NLU services. Simplify complex frameworks and models with easy-to-use APIs, allowing developers to focus on business impact, not implementation.
Experience ELSA Playground
Explore ELSA's playground for a hands-on journey into its capabilities.
Experience NowIntegrate ELSA APIs
Integrate our easy-to-use APIs and craft innovative experiences within hours.
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For Business Users
Simple and customizable low-code and no-code solutions
Create GenAI-powered NLU experiences without relying on developers. Use pre-built UX kits for your contact center, agent empowerment, website, intranet, app, and more.
Illuminar UX kit
Embed knowledge discovery directly into your contact center, website, app, or social media platform. Boost productivity for internal teams and improve customer journey.
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Summarize UX kit
Simplify complex information across platforms like contact center conversations, reports, knowledge bases, and intranets. Enhance agent effectiveness and user experience.
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Sentiment analysis UX kit
Integrate real-time sentiment analysis into your agent dashboard, feedback platforms, and social media channels. Improve brand perception and drive positive customer interactions.
Applications Gallery
Endless possibilities with ELSA
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Proactively identify and manage brand perception on social media
Monitor social media using ELSA services for trends and customer feedback, including positive and negative aspects. Enhance successes and address negatives promptly to protect brand reputation.
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Enhance knowledge discovery experience by reimagining site search
Upgrade search with ELSA services for accurate and concise answers even for vague queries. Understand user intent beyond keywords, offer auto-complete, "did you mean" suggestions, and ask proactive follow-ups.
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Elevate your event experience, maximize attendee value, and drive ROI
Extract real-time insights from speakers and discussions using ELSA services to provide live insights, key takeaways, summaries, discussion topics, and trends.
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Maximize content value with effortless management
Utilize ELSA services for streamlined content organization with tags, folders, and metadata, enabling easy navigation and updates. Ensure compliance and security through precise user permissions, roles, access, and activity tracking.
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Have a single continuous conversation with customers across channels
Enhance agent experience using ELSA services by empowering agents with complete customer context across channels and surfacing relevant information and sentiment at the right time for personalized and empathetic conversations.
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