SMART CONTACT CENTER
Generative AI-powered smart contact center solutions
Organizations with cloud-based contact centers or those aiming to transition from legacy systems use our solutions to accelerate time to market of personalized, journey-aware, and omnichannel experiences while minimizing costs and driving business outcomes.
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40
%
Faster to introduce new self-service capabilities
>
78
%
IVR containment
>
17
%
Average increase in call handling capacity in the first 6 months
Ai Powered Solutions
End-to-end suite for elevating every journey moment
Maximize efficiency, boost loyalty, and transform your contact center into a revenue engine with our individual products or integrated suite. Leverage the power of contextual, augmented, and operational intelligence. Strengthen self-service, empower agents, simplify administration, and unlock customer understanding to gain influence across other areas of the business and product.
Solutions For: Intelligence
Content Intelligence
Conversation Insights
Solutions For: Customers
CARE Navigator
Illuminar
Solutions For: Agents
CARE Desktop
CARE Companion
Solutions For: Management
CARE Admin
CARE Analytics
CoNVERSATION INSIGHTS
Deeply understand customer conversations for proactive service improvement
Gain influence across the board, empower agents to resolve customer issues faster, refine training, and proactively address future concerns by understanding customer conversations, uncovering hidden reasons behind calls, analyzing sentiment, identifying gaps, and pinpointing trends.
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Content Intelligence
Uncover data insights for strategic content differentiation
Unlock data potential, boost efficiency, leverage knowledge content as a key differentiator, and enhance contact center performance through centralized content, CX and EX inventories, holistic content usage views, and structured and unstructured data value extraction.
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Illuminar
Instantly empower customers with reliable answers 24/7
Strengthen self-service adoption through 24/7 access to validated responses, seamless integration with enterprise data, sophisticated AI algorithms for precise interpretation, and reinforced learning for consistent quality.
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Care Navigator
Power natural voice and chat interactions 24/7 with AI agents
Provide user-controlled self-service, reduce dependence on human agents and save costs with Navigators - AI agents that guide tasks and answer questions, come with built-in no-code foundational interaction patterns, have personalized onboarding, can continuously learn, and be tracked on performance with role-based metrics.
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Care Desktop
Unify agent workspace, seamlessly transfer context, and automate tasks
Improve agent experience, increase retention, and deliver empathetic experience with a unified agent workspace that has complete customer memory, rich portfolio of productivity tools, and integrates CARE companion who provides agents with real-time advisory, answers, and automation.
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Care Companion
Augment your agents with AI-powered real-time answers & advisory
Reduce resolution time, boost agent efficiency, grow agent knowledge and confidence, ultimately increasing customer satisfaction with contextually relevant response recommendations, instant knowledge retrieval, real-time transcription, sentiment analysis, automated call notes, task delegation, and more.
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Care Admin
Unify and simplify the management of contact center operations
Manage workforce, SOPs, IVR use cases, queue, and more seamlessly with user-friendly admin experience equipped with unified views, role based access control and other features.
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CARE Analytics
Drive efficiency with operational intelligence
Turn your contact center into a revenue generating engine, drive operational efficiency, and save costs via detailed analytics on every aspect of the call center performance from automations, to agents, to customers.
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Smart Contact Center Framework
SCC Framework
The north star for future-proofing contact centers using AI
Our smart contact center framework facilitates development of a clear vision for future service and support. It helps organizations to meet the customer wherever they are and deliver consistent brand experiences ensuring smooth transition and rapid time-to-value through prototyping and configurable assets.
Navigate challenges
Overcome migration complexities, manage change, secure stakeholder buy-in, and others with a structured approach.
Holistic AI strategy
Address every touchpoint - from self-service AI assistants to AI-powered agent support - for a comprehensive solution.
Data-driven optimization
Make evidence-based decisions, optimize experiences, and continuously improve with AI insights.
Scalable and Flexible
Enrich your contact center with AI and achieve business goals
You can use our plug-and-play solutions, framework, and experience innovation consulting not only to deliver hyper-personalized customer experiences at scale across channels while saving costs and achieving faster ROI, but you can also use it to enhance your overall employee and management experience. Our adaptable solutions eliminate technical complexities and help you achieve rapid value with measurable results.
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Ready to get started?
Let's start a conversation
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