GENAGENTs
Generative AI-powered agents for CX excellence
The most advanced generative AI-powered virtual team for CX excellence. Brands employ our GenAgents to gain the limitless ability to cost-effectively scale personalized service & support at every key moment along the customer journey.
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>
25
%
Increase in sales capacity to reach new customers and markets
>
100
%
Increase in call handling capacity
>
20
%
Improved productivity of your front line employees
Multifunctional Team
On-board the team you want
Go beyond traditional bots and virtual assistants. Embrace the simplicity of design and training, enforce rigorous quality assurance and security, and most importantly offer continuity of experience with a consistent brand voice.
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CARE Navigators
A personal concierge offering consultative service and support
Meet your customers on their terms via their preferred channel of engagement. Hyper-personalize experiences by remembering them across interactions. Connect using natural language, build rapport by sharing organizational knowledge including policies, be responsive with simplified access to enterprise resources (ex. APIs), and offer guided assistance for complex journeys while adhering to business processes.
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CARE Companion for Agents
A virtual teammate to complement the human support experience
Empower agents with customer context, real-time answers, advisory, and automation. This enables them to empathize with the customer and minimize handling time while also increasing first call/contact resolution. Augment the skills of every agent, enable task delegation, present in-the-moment insights, and ensure uniformity of service and brand voice. Designed to be collaborative and enhance job satisfaction to retain talent.
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Data Navigator
An AI-powered data analyst
Talk to your enterprise data to surface insights and intelligence. Simplify data analysis and reporting. Summarize information for efficient communication and collaboration. Attain continuous awareness of key performance indicators, monitor trends, and uncover interdependencies.
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CARE Companion for Other Teams
A virtual teammate to unlock productivity
Offer ease of access to enterprise knowledge and present answers on demand. Automate repetitive tasks, as well as business workflows. Support a variety of functional roles with draft content, advisory, insights, and more.
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AI Team Management Platform
Effortless AI team management for consistent brand experience
Manage and scale your AI team in minutes. Our intuitive platform simplifies the entire lifecycle of your AI team management, including onboarding, training, performance management, and ongoing optimization.
Rapid Onboarding
Scalable Growth
Centralized Management
Peak Performance
Rapid Onboarding
Specify knowledge, resources (like. content, APIs), and workflows along with foundational guidance. Train, assess and onboard in minutes.
Scalable Growth
Seamlessly add or remove AI team members as your needs evolve.
Centralized Management
Track performance, monitor behavior, and ensure brand adherence from a single platform.
Peak Performance
Through continuous learning, and optionally human-in-the-loop feedback, maintain relevancy and peak performance over time..
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UX kits for omnichannel presence
Our UX Kits empower anyone on your team to create seamless omnichannel experiences for your customers utilizing the AI team.
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Voice
Enable natural voice interactions for a hands-free and intuitive experience. The AI team understands natural language and can answer questions or complete tasks through voice commands.
Immersive web or mobile interfaces
Integrate the AI team into your existing web or mobile apps for a visually engaging experience.
Smart forms
Leverage pre-built form templates that the AI team can dynamically adapt to gather specific customer information efficiently.
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Standard conversational chat interface
Design a familiar chat interface for text-based interactions. AI team can seamlessly handle complex conversations within this format.
Scalable and Flexible
Enrich your contact center with AI and achieve business goals
You can use our plug-and-play solutions, framework, and experience innovation consulting not only to deliver hyper-personalized customer experiences at scale across channels while saving costs and achieving faster ROI, but you can also use it to enhance your overall employee and management experience. Our adaptable solutions eliminate technical complexities and help you achieve rapid value with measurable results.
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