Smart CX solutions for memorable journeys
In the travel industry, Customer Experience (CX) is not just about service - it’s the essence of every journey. RozieAI combines a deep understanding of personalization with rapid AI deployment to shape travel experiences. As global spending shifts from goods to experiences, our solutions help create meaningful connections and drive customer loyalty.
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Priya
Loyalty
Agent
Agent
Aki
Inspirational
Shopping and
Booking Agent
Shopping and
Booking Agent
Aisha
Ancillary
Sales Agent
Sales Agent
Ethan
Post
Travel
Services
Agent
Travel
Services
Agent
Andreas
Manage
Booking Agent
Booking Agent
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Key principles of exceptional travel CX
CX as the core offering
Positive travel memories
The shift from goods to experiences means travelers now value memorable moments more than ever. Focus on creating positive, lasting memories to foster deeper connections and encourage repeat business.
Effective expectations management
Contextual and individualized care
Leverage advanced contextual awareness to deliver highly personalized interactions. Understanding each traveler’s unique needs and preferences allows for tailored experiences that resonate on a personal level, increasing engagement and loyalty.
Consistent and unified brand voice
Responsive and proactive service
Exceptional CX requires both responsive and proactive service. Provide timely support and information through travelers’ preferred channels, and anticipate needs before they arise. This approach minimizes inconvenience and enhances overall satisfaction.
Scalable and cost-effective solutions
Continuous innovation in CX delivery
Ongoing innovation is crucial for staying ahead in the travel industry. Embrace new technologies and approaches to continually enhance the traveler experience, ensuring that your brand remains competitive and relevant.
Experience the RozieAI advantage
RozieAI is grounded in a rich history of experience innovation consulting. This background allows us to bring a nuanced understanding of how to craft exceptional travel experiences that not only meet but anticipate traveler needs. Our approach integrates deep insights into personalization with advanced technology to deliver truly bespoke interactions.
Our solutions are designed for rapid deployment, but they are also rooted in strategic insight. We enable swift implementation while balancing the depth of personalization. This balance ensures that your travel brand can adapt quickly to changing market demands while maintaining high standards of service.
Personalization is not just about addressing individual preferences; it’s about understanding the context in which those preferences arise. RozieAI leverages AI to gain contextual insights that drive meaningful interactions. This capability allows us to deliver experiences that are not only relevant but also anticipate and respond to traveler’s evolving needs.
As travel brands scale, maintaining a high level of service quality becomes increasingly complex. RozieAI’s solutions are designed to scale seamlessly with your operations, providing the efficiency needed to handle growth while preserving the personal touch that differentiates your brand.
Staying ahead in the travel industry requires continuous innovation. RozieAI is committed to pushing the boundaries of what’s possible in customer experience. Our technology and methodologies are constantly evolving to incorporate the latest advancements, ensuring that your brand remains at the forefront of CX excellence.
Deep Expertise in Travel Experience Innovation
Rapid Deployment Meets Strategic Insight
Advanced Personalization Through Contextual Awareness
Scalable Solutions with a Focus on Efficiency
Innovative Approaches to CX Delivery
Suite of AI-powered solutions to help you deliver scalable personalized experiences
Intelligence and Insights
Conversation Insights
Automate listening and qualitative language analysis of conversations across channels. Identify the root causes behind primary topics and uncover opportunities to optimize self-service, contact center operations, and more. Compile customer engagement profiles for continuity of service.
Engagement Insights
Utilize automated listening to gain insights from self-service channels like IVR systems. This approach helps you understand user behavior, identify trends, and optimize interactions for improved efficiency and customer satisfaction.
Content Intelligence
Display the demand and value of content assets based on customer type, key journey moments, and engagement topics. Identify ambiguities, conflicts, duplications, and necessary refinements in the content portfolio.
Digital Self-service
AI Travel Concierge Team
Evolve beyond chatbots. Onboard and manage our trained AI team to deliver a 24/7 human-like service experience through a centralized platform, seamlessly supporting multiple departments.
Intelligent Experience Orchestrator for Travel
Simplify travel by providing travelers with concise, contextual advice at the right moment. Easily embed into your existing mobile app experience.
Agent Augmentation
AI Companion for Customer Service Agents
Augment your agents with AI-driven real-time support. Cut resolution times, boost efficiency, and grow vendor knowledge with instant answers, contextual recommendations, real-time transcription, sentiment analysis, automated notes, task delegation, and more.
Omni-channel Desktop for Contact Center Agents
Improve agent experience, increase retention, and deliver an empathetic experience with a unified agent workspace that has complete customer memory across channels, a rich portfolio of productivity tools, and a built-in AI companion.
Journey and Workflow Automation
Workflow Automation
Design and automate customer experience processes without needing programming skills using our no-code experience studio. Create and manage workflows through intuitive drag-and-drop interfaces, streamlining tasks and improving efficiency in customer interactions.
Omnichannel Communications Platform
Ensure timely, personalized engagement and manage disruptions effectively with targeted omnichannel content distribution. Provide a unified brand experience through SMS, voice, in-app messaging, push notifications, and custom channels. Create and manage experiences via a no-code experience studio.
Tailored Experiences
Experience Language Services and Applications
An experience middleware platform with pre-built language AI services and out-of-the-box CX applications, enabling rapid integration of generative AI into voice, mobile, or web apps within days.
Custom AI Agents
Build and deploy a team of custom AI agents to scale service cost-effectively. Onboard and manage them easily via our centralized no-code platform.
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Experience innovation consulting services
Rapid
Prototyping
Prototyping
AI
Engineering
Engineering
Agile
Delivery
Delivery
Production
Support
Support
Project and
Product
Management
Product
Management
Operational
Best Practices
Best Practices
Business Case
Development
Development
Design
Thinking
Thinking
Experience
Innovation
Consulting Services
Rapid Prototyping
AI Engineering
Agile Delivery
Production Support
Project and Product Management
Operational Best Practices
Business Case Development
Design Thinking
Here’s what our clients say
"Partnering with RozieAI has significantly advanced our customer experience transformation. Leveraging RozieAI’s expertise in experience design and AI innovation, we modernized our contact center, boosting self-service, augmenting agent intelligence, unifying agent workspace, and more. This resulted in 78% IVR informational call containment, a 15% reduction in call volume, and 17% increased call capacity."
Contact Center Director
Global Top 10 Airline
"We chose RozieAI to orchestrate our new journey experience due to their deep understanding of personalization and context, along with the powerful capabilities of their no-code platform that allows our product teams to iterate and optimize rapidly. Users are loving this new experience."
Day of Travel Director
4-Star Skytrax Rated Airline
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Ready to transform your CX?
Learn how RozieAI’s unique blend of personalization and rapid AI deployment
can create unforgettable travel experiences and give you a competitive edge.
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