Reimagine the future of your CX with us

A leading North American national carrier chose Rozie^AI as the partner to support them on their contact center transformation journey via a competitive RFP process. The airline aimed to deliver best in class customer experience while also setting a high bar for realizing operational efficiencies.  Rozie^AI assisted the airline in designing, implementing and launching a modern contact center that unified two major divisions across Reservations and Loyalty in less than 18 months. With applied AI the airline has not only met initial operational and experience KPIs but also established a foundation for cost-effective continuous experience innovation.

The US insurer sought to reinforce its brand image as a trusted risk advisor for home insurance. For this, they partnered with Rozie^AI to design and implement a brand marketing campaign promoting proactive home maintenance. The experience, initially delivered through smart home devices, unlocked the value of existing home maintenance content leveraging AI-enabled knowledge discovery. The initiative went from concept to in-market validation within 6 weeks and increased engagement with existing policyholders as well as helped nurture new relationships with prospective customers.

US Telecom company wanted to evaluate applying conversational AI to manage the surge in customer service inquiries during a new phone launch. Rozie^AI was consulted to design and develop one of the first conversational experiences for their retail channel, aimed at effectively addressing the influx of questions regarding the new device, associated service plans, ordering, and other support requests as well as offering seamless escalation to live support.

Departments of Health and Tourism of US and UK territories in the Caribbean needed to streamline access to information on COVID health guidelines, vaccinations, and tourism-related regulations. Additionally, they needed to coordinate with respective federal agencies on COVID testing and vaccination logistics. Rozie^AI collaborated with local partners to rapidly design, configure, and deliver tailored applications to meet the needs of the public health and tourism departments.

A regional insurer wanted to execute on an aggressive growth strategy and viewed CX as their key differentiator. For swift customer acquisition and strong retention in each market they entered they needed to build a world-class service and support experience while staying within the limits of their IT budget. With Rozie^AI they are focusing on scaling the essential service and support needs including account and policy management as well as first notice of loss with AI-powered virtual agents.

The insurer had to improve responsiveness to thousands of customer requests received each month through email. Improved routing and faster email responses were the priorities. Rozie^AI applied language AI to analyze inbound emails to enable more accurate routing, to minimize research overhead by aggregating contextual information and draft email responses.